Over a third of internal communicators cite ‘policy compliance’ as one of their top success indicators.
But achieving this compliance is far from simple. After all, you’re completely at the mercy of your employees. Yes, you may have a method for distributing policies and enforcing acceptance…
But how on earth do you know whether your employees have actually understood the content?
This is a question many businesses struggle to answer with confidence.
Employee A may skim-read a policy and understand a meagre 5% of the information. Employee B could read and re-read it for hours and still only understand 50%. Such is the nature of the human brain — it’s only capable of retaining so much information at once.
This is where AI can be a powerful aid.
What is AI policy management software?
Traditional policy management solutions allow you to create, update, distribute, and track your company policies. This is crucial for meeting regulatory requirements and maintaining compliance.
AI policy management software takes this one step further by improving employee understanding.
Take Claromentis as an example. Our AI-powered policy manager contains an intelligent AI chatbot that ingests each policy, generates relevant questions, and provides helpful content summaries and answers.
But how exactly can this tool benefit your business?
6 benefits of AI policy management software
1. Increase policy acceptance rates
With an AI assistant at their fingertips, your employees will feel more confident in ticking off those compulsory acceptance checkboxes.
If for whatever reason acceptance rates are still below 100%, you can dive into your platform’s audit logs and policy management statistics to unearth who hasn’t complied. Then it’s up to you to push out a notification or direct message.
2. Streamline policy reviews
Speed up your policy updates with built-in workflows and collaboration features, such as comments and check-in/check-out editing. When reviewing new versions, employees can harness the AI chatbot to summarize updates and get a better understanding of any changes.
3. Enhance compliance and speed-up audits
Higher acceptance rates will naturally bolster your policy compliance. But it can also get you in your auditor’s good books, too.
By using the acknowledgement data collected by your policy management software as evidence, you can pass your audits with ease. Plus, the inclusion of an AI policy chatbot will prove your dedication to enhancing employee compliance and awareness.
4. Level-up customer experiences
The more your employees understand, the better they’ll perform.
Take healthcare organizations as an example. These institutions often have a wealth of patient-focused policies that are subject to change. (For instance, the unprecedented social distancing policies circa the early 2020s.) With an AI-powered policy management solution, you can increase employee understanding and, as a result, improve patient care.
5. Boost employee engagement and alignment
If your employees aren’t reading your policies in full, try not to take it to heart. Recent research shows that up to 68% of people either don’t read or don’t understand contracts for utilities and subscriptions. So, it’s not you — it’s just human nature.
Fortunately, an AI policy management assistant can tackle this problem. By providing short, contextually accurate answers, these tools can improve policy compliance without overloading your workforce.
Yes, your employees may not read the full document, but they’ll certainly understand it.
6. Improve productivity and save time
Your teams are busy enough as it is. So asking them to read through 40-page documents will no doubt cause more stress.
With an AI-powered policy manager, you can enforce compliance without eating into your teams’ day. It’s a win-win.
Your new policy management AI-ed
As we’ve already established, policy compliance is a critical yet complex success indicator for internal communications teams.
If you’re tired of chasing employees and covering your eyes during audits, it may be time to modernize your approach.
An AI-driven digital workplace solution like Claromentis can enhance your compliance management efforts — without overburdening your team.
Our native policy management application boasts an intelligent question and answer AI assistant that improves employee understanding and policy acceptance. Simply ask a question or two and receive clear, concise answers. It’s as easy as that.
If you’d like to see the AI policy manager in action or receive a tour of our complete digital workplace solution, schedule a demo with one of our experts.
